The Mercury Bikes, LLC (“Mercury”) Warranty covers- The wheel or wheelset for a period of 2 years from the original date of purchase.
This Warranty does not cover-Normal wear and tear, improper assembly, neglect of maintenance, installation of any parts not originally specified by Mercury (unless written permission was given by Mercury), damage or failure resulting from an accident, misuse, abuse, neglect or use of non-approved brake pads.
All carbon wheels are required to use Mercury carbon specific brake pads only.
This Warranty extends from the date of purchase, applies only to the original owner, and is not transferable. Mercury is not responsible for incidental or consequential damages
In order for your warranty to take effect you must register your wheels. For registration you will need your wheels’ front and rear serial number, place of purchase and the date of purchase. Your wheels will need to be registered for any type of service so please take a moment to fill out the information below.
Due to variability in tire tolerances, Mercury cannot warrant the fit, compatibility, durability, or suitability of any specific tire brand, or tire model. Mercury will not be responsible for any damage (including, but not limited to, property damage and bodily injury) that might result from your use of a tire that is not compatible with your Mercury rim. It is your responsibility, before riding any Mercury rim, to ensure the proper fit of your chosen tire to that rim, and if you have any concerns regarding tire fit or compatibility, you should not use that tire. Tires that feel too loose or to tight, or otherwise do not appear to fit properly, should not be ridden. Please contact Mercury or your local Mercury dealer with any questions or concerns you have about your Mercury wheels.
Mercury will repair or replace approved warranty wheels free of charge, using the same or, if no longer available, currently released versions of the wheels.
REGISTRATION PROCESS - Refer to the Registration link provided.
SUBMISSION PROCESS - Refer to the Submission article link provided.